Return Policy

In the case that you are not satisfied with your purchase, kindly contact with enquiry@thelement.com.my before returning the item.

Email us with the subject “Return Item” and include details like order number and the reason to return and we will attend to your email within 3 business day.

  • Product return request must be made within 7 working days from date received.
  • Product return request must be made within 7 working days from date received.
  • Damaged items must be returned together with their original box and receipt.
  • Postage is to be borne by the customer in the event of an exchange or return
  • Refunds are only provided after products are received and processed at our warehouse.
  • Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them.
  • For a refund, shipping fees paid are not refundable.
  • Refunds may take up 15 business days to be credited back into your original mode of purchase especially if you’ve purchased via Online Banking method.

Thelement reserves the rights to not accept/process any return requests which does not meet our standard return policy.