Shipping Policy

Currently, we are provide shipping deliver across Malaysia. As our products are ready stock, we try our best to be prepare your orders and send them out as soon as we can but orders can only be shipped during working day and hours.

Kindly ensure your shipping address is accurate, as we don’t allow amendments after your order number is generated.

  • We do not accept any order cancellations upon dispatch of your order.
  • You will receive your tracking number via email once your parcel has been shipped out.
  • Note that shipping times are calculated from the date you receive your tracking information via email.
  • Estimated delivery time to West & East Malaysia is 10 – 15 working days.

International Shipping

Kindly contact us if you need us to ship overseas. We are glad to assist you with the customs and import duties. Note that any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

For more details or inquiries on shipping issues, please contact us at sales@thelement.com.my.